Policies · Deposit, Returns & Refunds

A $500 refundable security deposit is charged to your card at checkout, in addition to the package price. The deposit secures the curated items inside the trunk (linens, glass votives, vases, candles, charger plates, Instax camera, etc.).

The deposit is refunded in full within 5 business days after the trunk is returned with every item in its original condition — clean, undamaged, and complete.

If items are missing, broken, stained, or returned late, a fair replacement cost is deducted from the deposit and the remainder is refunded. We share an itemised breakdown by email if any deduction applies.

Each collection includes a 24-hour rental. The trunk is delivered (or picked up by you) the day before your event and returned the day after, at the agreed time and location.

Please return the trunk with all items in the same condition you received them. Linens do not need to be laundered — we handle cleaning. Hard items (glassware, vases, charger plates) should be wiped clean and packed back into the trunk as delivered.

Late return fee: $50 per additional day. Returns more than 48 hours late may be treated as non-return, with the full replacement value deducted from the deposit (and additional charges as needed).

Because each collection is exclusive — once your date is booked, we cannot rent the same box to anyone else — our cancellation policy is as follows:

60 days or more before your event — 100% refund of the package price; deposit refunded in full.

30–59 days before your event — 50% refund of the package price; deposit refunded in full.

14–29 days before your event — 25% refund of the package price; deposit refunded in full.

Less than 14 days before your event — package price is non-refundable; however, we're happy to offer 50% credit toward a future date within 12 months, subject to availability. Deposit refunded in full.

Date changes are free of charge when requested more than 30 days in advance, subject to availability.

Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the refund to your statement.

If you have questions about a refund or your deposit, reach out through the contact section and we will respond within one business day.

Accidents happen. We assess every return calmly and fairly. Minor wear consistent with normal use of decor items is not charged. Significant damage or loss is charged at replacement value and itemised on your deposit refund email.